Every client can make claims, in writing, to Golden Wealth Management. Such claims will be communicated, within two working days from the date the claim has been received, in writing, to the Head of Department, to whom the individual who caused the claim reports. All claims will be assessed by that Head of Department, who in turn, will communicate the claim as well as the reply which will be prepared for that claim, in writing, to the Board of Directors.
Every claim will be replied in writing, by that Head of Department or by the Board of Directors, within ten working days from the date the claims have been received or from the date of receipt of all additional documents and information requested to the client.
Golden Wealth Management will organize and keep, at least during 5 years, the files related to all claims received under the terms and conditions legally foreseen.